Privacy Policy

Thank you for reaching Supover! Before using or accessing our platform, please read this Privacy Policy carefully, it explains how we protect your data and respect your privacy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Supover(the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, payment information (including credit/ debit card numbers, and PayPal account information), email address, and phone number. We refer to this information as “Customer Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Customer Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Customer Information we collect to fulfill any purchase placed through the Site (including processing your Payment Information and providing you with invoices and/or payment confirmations). Additionally, we use this Customer Information to:

  • Customer service purposes: Communicate with you; Notify you of any changes to our service, solving issues via live chat support, phone, or email including any bug fixing.
  • Screen our package for potential risk or fraud; and
  • Marketing purposes (with your consent): When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use information collected in future advertising.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout/. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt-out of targeted advertising by using the links below: Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You can exercise your rights at any time by sending us an email at [email protected] or by navigating to your Supover account page. You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

YOUR CHOICES

You can choose not to provide us with personal data

You can turn off cookies in your browser by changing its settings

You can control the certain third-party collection and use of your information

You can ask us not to use your data for marketing

HOW SECURE IS THE DATA WE COLLECT?

We do a lot of things to keep your data safe on our end, but you are also responsible for keeping your account information safe and secure. If you feel that your data has been breached, immediately change your password and get in touch with our support team. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please contact us at [email protected]

THIRD PARTIES WHO PROCESS YOUR DATA

DATA RETENTION

When you place an order through the Site, we will maintain your Payment Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 13 years old.

CONTACT US

Contact us at any time at [email protected] if you have more questions about this privacy policy, your rights, or our privacy practices.